1. Introduction

KSW Stores & Logistics Limited ("we", "us", "our"), a company registered in Tanzania, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our mobile application and website (collectively, the "Service"). Please read this policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect information you provide directly to us and information generated through your use of the Service:

a) Personal Information

• Full name
• Email address
• Phone number
• Pickup and delivery addresses
• Company name (where applicable)
• Payment and billing information
• Identification documents (where required by law or for high-value cargo)

b) Usage & Device Data

• Device type, operating system, and app version
• IP address and browser type
• Pages visited and features used within the app
• Date and time of access

c) Location Data

• GPS location (for drivers, with your explicit consent) to enable live tracking
• Approximate location derived from your IP address

d) Shipment & Transaction Data

• Order details, tracking numbers, and delivery history
• Cargo descriptions, photos, and weight information
• Delivery confirmation including recipient name and signature

3. How We Use Your Information

We use the information we collect to:

• Process, manage, and track your shipments and orders
• Communicate with you about your deliveries, quotes, and account
• Send SMS, email, and WhatsApp notifications regarding shipment status updates
• Enable real-time GPS tracking for drivers and customers
• Generate invoices, quotes, and delivery receipts
• Improve and optimise our services and app experience
• Comply with legal and regulatory obligations in Tanzania
• Prevent fraud, unauthorised access, and other illegal activities
• Respond to customer support requests and feedback

4. Sharing of Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Drivers & Staff: Assigned drivers and logistics staff receive your name, phone number, and delivery address to complete your shipment.
• Service Providers: Trusted third-party providers (e.g. email delivery, cloud hosting, SMS gateways) who process data on our behalf under strict confidentiality agreements.
• Legal Obligations: We may disclose information if required to do so by law, court order, or government authority in Tanzania.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipment records and transaction histories are retained for a minimum of 5 years in accordance with Tanzanian commercial law. You may request earlier deletion of your account data subject to legal retention requirements.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data storage, secure HTTPS connections, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.

8. Camera & Device Permissions

Our app requests access to certain device features to provide full functionality:

a) Camera Access

• Used by drivers to capture proof-of-delivery photos confirming successful shipment handoff
• Used to photograph cargo and packages when submitting quote requests
• Used to upload vehicle maintenance photos for fleet management records
• Used to upload receipts and supporting documents for expense tracking

Camera access is only activated when you explicitly initiate a photo action within the app. We do not access your camera in the background, and photos are securely uploaded to our cloud storage. You may revoke camera permission at any time via your device settings, though some features will be unavailable without it.

10. Cookies & Tracking Technologies

Our web platform may use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyse usage patterns. You can configure your browser to refuse cookies, though some features of the Service may not function properly as a result.

11. Third-Party Links

Our app may contain links to third-party websites or services (e.g. WhatsApp, Google Maps). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

12. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for location tracking at any time via your device settings
• Object to or restrict certain processing of your data
• Lodge a complaint with the relevant data protection authority in Tanzania

To exercise any of these rights, please contact us using the details below.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the app and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

14. Contact Us

For any privacy concerns, data access requests, or complaints, please contact our Privacy Officer: